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Terms of Service


Please read these Terms carefully before you use liv.live, since by using liv.live you agree to these Terms, which is a legal agreement. If you use liv.live as a representative of an organisation, you agree to these Terms on behalf of that organisation and you represent that you have the necessary authority to do so. If you do not agree to these Terms, you should not use the Services. You can contact us by telephone (07725216576) or email (info@liv.live). We may contact you by telephone or any other contact details you have registered in your account with us.

1. Definitions
“You” or your” means the person or organisation that is registered with us to use the liv.live. “We”, “our” or “us” means Live Live Music Ltd, a company registered in England & Wales with company number 9509080 and registered address at 73 Newman Street, W1T 3EJ, London, UK, our employees, directors, officers, affiliates and subsidiaries. “liv.live” means our Website and Services collectively. “API“ means our application programming Interfaces. “Artist” means a person offering their services as a live performer via the Services. “Back-Up Artist” means an artist who is reserved as a standby live performer for an Event booked via the Service. “Booking” means a confirmed reservation for an Artist by a Host at a Venue. “Booking Fee” means the full fee charged to a Host for the Event including any fees of liv.live and the Artist. “Dispute” means a claim that the performance delivered by the Artist was not in accordance with the Booking. “Host” means a person booking an Artist via the Services. “Services” means our Website, APIs, applications, our content and various third party services that make up liv.live, as the context requires. “Terms” means our Terms of Service including our Privacy Policy and any other document mentioned in these Terms. “Total Booking Value” means the total value of the Booking to be charged by liv.live to the Host. “Venue” means the location at which the Artist is required to perform by the Host. “Website” means our website https://liv.live and other websites that we may operate in the future including all subdomains and sites associated with those domains.

2. Licence
We grant you a non-exclusive, non-transferable licence to use liv.live, subject to you complying with these Terms.

3. Your obligations
To use liv.live, you must (a) agree to these Terms (b) be at least 18 years old and human (c) complete our registration process and provide accurate information as requested (d) do so in compliance with all applicable laws, rules and regulations. You may not without our written permission (a) attempt to duplicate, modify, disclose or distribute any part of our Services (b) attempt to reverse compile, disassemble, reverse engineer our Services (c) assign or otherwise dispose of your rights or obligations under these Terms or (e) attempt to obtain, or assist others in obtaining, access to the Services, other than as provided under these Terms. You shall not store, distribute or transmit any material through liv.live that is unlawful, harmful, threatening, defamatory, obscene, harassing or racially or ethnically offensive; facilitates illegal activity; depicts sexually explicit images; or promotes unlawful violence, discrimination based on race, gender, colour, religious belief, sexual orientation, disability, or any other illegal activities You are responsible for all content you provide and activities on your liv.live account. You are responsible for configuring your information technology, computer programmes and platform in order to access our Website. You may link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.

4. Intellectual Property
You acknowledge and agree that we own all intellectual property rights in liv.live and the Services. We acknowledge and agree that you own the intellectual property rights in the information that you provide us with. You grant us a royalty free, worldwide, transferable, sub-licensable, irrevocable and perpetual licence to use any feedback, recommendations or other suggestions that we receive from you.

5. Accounts
You are responsible and liable for keeping your username and password confidential and take reasonable steps to ensure that nobody accesses the Services using account(s) created with your username and password. You agree to notify us immediately if you if you suspect any unauthorised use of your account(s). We are not liable for any loss or damage due to stolen passwords or hacked accounts. By submitting any individual's personal information to us or our affiliates, service providers and agents, you agree, and confirm your authority from such other individual, to our collection, use and disclosure of such personal information in accordance with our privacy policy. You are responsible for ensuring that all content in relation to, without limitation, availability, pricing and musical genre that you submit to the Service is true and accurate in all material respects and you will be solely responsible for ensuring that this is the case.

6. Using the Service
We provide the Services to facilitate the discovery and introduction of live performers and potential venues. You should only use the Services for this purpose and you agree that we may suspend or cancel your account if you use the Services for any other purpose. You agree not to use the Services for any purpose that is illegal or becomes illegal or may be considered illegal and we reserve the right to suspend or cancel your account at our absolute discretion if we suspect that your use of the Service may infringe any applicable legislation.

Booking as a Host
In order to secure a Booking, we will request a deposit payment which we will hold in escrow until the Event as follows: For Bookings made up to 7 days before the Event 15% of the Total Booking Value excluding any applicable VAT For Bookings made less than 7 days before the Event 100% of the Total Booking Value including any applicable VAT For Bookings made up to 7 days before the Event, the remaining 85% of the Total Booking Value will be charged to the Host on the day of the Event including all VAT applicable to the Booking. Provided there is no Dispute, we will pay the full amount of the Booking Fees to the Artist following the elapse of 48 hours from the day of the Event less any fees charged to the [Artist] by us.

Artist Cancellations
If you are an Artist or a Back-Up Artist, you may not cancel less than 48 hours before an Event. If you do cancel less than 48 hours before an Event then you will be liable to pay a cancellation fee to the Host (via the Service) that is equal to total fee due for the Event. If you are a Host and your Artist cancels, liv.LIVE will endeavour to replace that Artist in time for the Event. Unfortunately we cannot guarantee that we will be able to do so. liv.LIVE provides the ‘back-up’ feature in the Service to allow you to book Back-Up Artists in case of cancellation by your first choice of Artist. We strongly recommend that you use this feature for every booking to ensure there is an available Artist on standby should your Artist cancel. If you are a Host, you may not cancel less than 48 hours before an event. If you do cancel less than 48 hours before an event then you will be liable to pay a cancellation fee that is equal to the full amount of the total fee due for the Event. You agree that we may charge your card details for such that amount at the time of your cancellation. You must pay all applicable fees when due and you authorise us to charge such fees using your selected payment method. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties. We may modify or remove part of the Service at any time. We may change our prices by giving you 10 days notice. Such notice may be provided by contacting you by any medium or updating our Website. We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of our Service.

7. Disputes
Following the Event, the Host will have 48 hours from midnight on the day of the Event to lodge a Dispute in respect of the Event. The Host will be required to contact customer services via email a [info@liv.live] with a full and clear description of the dispute. We will contact the Artist to discuss your Dispute and endeavour to reach a mutually agreeable resolution. We will then remit the balance of the Booking Fees owing to the Artist after the Dispute has been closed. You agree that liv.live shall have full and final discretion to resolve any dispute either in favour of the Artist or the Host and that any decision of liv.live shall be final and binding on all the parties.

8. Reviews
Following an Event we may ask a Host to provide a review of an Artist. You agree that you will provide a true, honest and accurate review of the Artist. If we suspect that your review is not true honest and accurate in all respects or for any other reason at our sole discretion we may remove the review from the Service.

9. Cancellation, termination and suspension
If you change your mind and want to cancel our agreement you may only do so before you start using our Services. Thereafter, you may terminate our agreement and our Services at anytime in accordance with these Terms. You may only cancel or terminate your account and the use of our Services by emailing our customer service at info@liv.live. We may at any time, at our absolute discretion and without notice, refuse to provide our Services to anyone or terminate or suspend your account and our Services. If your account is cancelled or terminated it will immediately be deactivated and your account and data cannot be recovered. We may, at our sole discretion, retain or delete your data. We are not liable for any loss or damage following, or as a result of, deactivation of your account, and it is your responsibility to ensure that any content or data which you require is backed-up or replicated before deactivation.

10. Your content
Your use of the Service will involve you uploading or inputting various content into the Service; including but not limited to: time entries, invoices, deviation images, tasks, attachments, project names, worker names and conversations. We may view such content only as necessary (a) to maintain, provide and improve the Service (b) to resolve a support request from you (c) if we have a good faith belief, or have received a complaint alleging, that such content is in violation of these Terms (d) as reasonably necessary to allow us to comply with or avoid the violation of any applicable law, rules or regulation. In order to better understand the manner in which our Service is being used, we may analyse (i) the content in aggregate and on an anonymised basis, and (ii) the use of our Services using third party analytics tools (including but not limited to Google Tag Manager, Google Analytics, our own algorithm..

11. API
You may use the liv.live API to connect to and access your liv.live account data. Any user of the API is bound by these Terms. It is your responsibility to use the API correctly and we are not be liable for any direct, indirect, incidental, special, consequential damages, including but not limited to damages for loss of profits, goodwill, use, data, or other losses resulting from your use of the API or third-party products that access your account data via the API. We may at any time with our without notice change, suspend or terminate your access to the API if we deem it necessary.]

12. Indemnity
Subject to our obligations, you will defend, indemnify and hold us harmless against claims, actions, proceedings, losses, damages, expenses and all costs arising out of or in connection with your misuse of the Services, provided that (a) you are given prompt notice of any such claim (b) we provide reasonable co-operation to you in the defence and settlement of such claim, at your expense, and (c) you are given sole authority to defend or settle the claim.

13. Disclaimer
We will use our reasonable endeavours to ensure that your data is maintained securely and is properly backed-up. In the event of any loss or damage to your data, your sole and exclusive remedy shall be that we use our reasonable endeavours to restore the lost or damaged data from the latest back up of such data. We shall not be responsible for any loss, destruction, alteration or disclosure of data caused by any third party. We will use our best endeavours to ensure that the Services are provided continuously and that access to our Website is not interrupted by any event within our control. We endeavour to notify you in advance of planned downtime, which, if reasonably practicable, will be scheduled outside normal office hours. We undertake no obligation to respond to queries but endeavour to do so within a reasonable time.

14. Liability
Except as expressly and specifically provided in these Terms, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these Terms. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes our liability (i) for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or (ii) for fraud or fraudulent misrepresentation. We are not be liable for any loss of profits, loss of business, depletion of goodwill or similar losses or pure economic loss, or for any special, indirect or consequential loss costs, damages, charges or expenses however arising and our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of under these Terms shall be limited to the price you paid for the Services during the previous month preceding the date on which the claim arose. You acknowledge that this limitation is reasonable. You agree that we are not liable for any delays or failure in performance of any part of the Services, from any cause beyond our control.

15. General provisions
We may make changes to these Terms, but will notify you in advance through one of our mediums. Any changes shall be effective when the Terms are updated on our Website and your continued use of liv.live. If any provision (or part of a provision) of these Terms are found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force. You may not, without our prior written consent, assign, transfer, charge, sub-contract or deal in any other manner with all or any of your rights or obligations under these Terms. This contract is between you and us and no other person shall have any rights to enforce any of the Terms. These Terms constitute the entire agreement and understanding between you and us and supersede any previous terms between us relating to your use of the Services. Our failure to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. These Terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts.